We have all heard the saying that it is easier to retain a good customer than find a new one. In the current marketplace customers have choices, so the fastest way to lose a customer is to deliver a poor customer experience. One aspect of excellent customer service is a no-hassle return policy. If returns are efficiently managed, you can keep costs to a minimum while still keeping your customers happy. The Sage ERP Accpac Return Materials Authorization (RMA) module helps you do just that.
