ERP

On the first day of the New Year I ended up in the Northeast to spend all day with a client that came to us last year from another reseller.  We have a significant number of these customers and we hear from companies like this several times every month.  One of the reasons many people come to work with us is for the expertise we carry in not just ERP but also areas like CRM (Customer Relationship Management).  Sage has a range of options for CRM products and they are all integrated to various ERP applications.  In addition, there are also some options for 3rd party integrations between various Sage products that have been around for years.

ERP buyers today are smart. They do their homework, define their selection criteria, compare systems, and do research on their selected business partner. Surprisingly though, determining ERP project success criteria is often overlooked even by the most diligent firms.

For companies who manufacture, sell, install, or service technical or industrial products, a specialized software solution is essential. Single Source Systems offers SM-Plus, a tightly integrated Gold level Endorsed Solution for Sage ERP MAS 500 customers.

Over the past couple of weeks here in the Northeast we have started to get reminded about the impending weather that we get hit with right around the time the holidays come and the ball drops in Times Square.  How bad it will be is anyone’s guess, but we had snow in October this year if that is any indication. Al Roker or Sam Champion I am not but I can tell you that every year I sit down with some executives of companies after that fact telling me that they wish that they could have done something to shelter themselves from taking a hit to revenue whenever the weather brings them to a standstill.  One executive fixed his problem last year by moving his company and himself to Florida.  But, if that’s not in the cards for you, there are several things that you can do to keep up productivity whenever your staff (especially sales staff) is affected by the weather.  I thought I would share some of what my customers have told me in recent years related to their CRM capabilities.

You may have heard the saying; how can we all be on the same page if there is no page… this is especially applicable when undertaking an ERP implementation. Having a well defined and written scope of work can mean the difference between a failed project with disastrous results, and a highly successful project with huge benefits. Assuming you prefer the latter, let’s look at what a good scope of work includes.